These Terms govern the relationship between sellers and consumers
(customers) who use the electron shop: www. slimfood. bg to purchase
goods. By clicking on an object, image, link (different from that of General
Terms) or a button situated on the www.slimfood.bg website you accept
or you agree with terms and conditions described below. Present General
Terms comply with the requirements of the Law on Consumer Protection
(LCP), as well as with other regulations in force in Republic of Bulgaria.
„SELLER” is the internet site: www.slimfood.bg, which is ‘DENIRA’ LTD
ownership and serves as virtual platform of selling goods. Seller is that
person the Consumer enters into agreement with. The agreement is for
distance selling of a specific product (item) in the e-shop.
„CONSUMER” is a competent person which has accepted the present
General Terms in relation to ordering and purchasing goods offered in
the online shop.
„E-SHOP” is the internet site: www.slimfood.bg, serving as a virtual
platform of offering goods for sale and serving also for achieving an
agreement between SELLER and CONSUMER in regard of order and sale
of a particular product (item).
‘DENIRA’ LTD is a trading company with Unified ID Code /EIK/:
123574795, with a business address: town of Veliko Tarnovo, 7”Mosko
Moskov”str. The company establishes and maintains the online shop,
offers and sells products in the shop and determines these Terms
according to which goods are sold."DENIRA" LTD has the full right to
unilaterally change the content of the website and methods of accessing
‘ORDER’ is a request made by Consumer in the online shop to purchase
one or more specific goods (items). Once approved by email or phone, the
order is packed and sent via courier to the address previously specified
by the Customer in the contract. Approval by email happens through
sending a confirmation email. Approval by phone can be done after a
call for confirmation from the online shop official.
„AGREEMENT FOR SALE” is a contract between the Seller and Consumer
for the sale and purchase of goods and it is concluded through this online
shop at a distance.
"COURIER" is a trader who physically delivers the purchased goods to the
address specified by the Consumer and works with the requirements of
the Postal Services Act.
2.1. You can browse through the www.slimfood.bg online shop
completely free from all parts of the world.
2.2. To purchase from www.slimfood.bg e-shop one must be registered
with a password and e-mail or name of the recipient, e-mail, telephone
and delivery address. Registration is absolutely free by filling out the
registration form. Registered client is able to benefit from all the services
of the shop.
2.3. Consumer must specify e-mail and password, personal data and
2.4. DENIRA LTD is not a registered personal data administrator within
the meaning of Persona Data Protection Act and collects, processes and
uses its consumers personal data until the shipment of the goods that
consumers have ordered and paid. Consumer Personal data is not shared
with third parties.
2.5. In the e-shop www.slimfood.bg each product has a specified price,
main characteristics and additional information aimed at promoting the
rights of an informed choice upon product purchase. On each page of a
presented product, www.slimfood.bg consumers can give opinion and
evaluation as well.
2.6. All prices listed on the site are in Levs/BGN/ and Euro including VAT.
3. GOODS ORDERING
3.1. To make an e-shop order The Consumer shall specify:
3.1.1. Valid e-mail address;
3.1.2. Correctly filled in address for delivery of the goods and invoicing;
3.1.3. Correctly filled in contact data- two names and telephone
3.3. Upon successful order, the consumer receives an order confirmation
by email to the indicated email address. In the confirmation e-mail the
following is stated: the goods ordered, the order number, date and time
when the order was made.
3.4. If the ordered product is not available, the consultant shall notify the
Consumer. If the Consumer does not agree with this the order to be
referred to other goods (similar model)the order may be canceled.
3.5. Orders in www.slimfood.bg electronic shop are accepted 24 hours a
day, 7 days a week.
3.6 Working hours of www.slimfood.bg online shop consultants are:
Monday- Friday: 09.00 a.m- 5.00 p.m. Saturday: 10.00 a.m.- 02.00 p.m.
Day off: Sunday
4. DELIVERY OF ORDERED GOODS
4.1. After in www.slimfood.bg an order from a Consumer comes in,
automated system of electronic shop notifies the Consumer by email for
successfully accepted order.
4.2. Only successfully accepted orders are delivered. When ordered goods
are packed, the user is notified by email that the goods are forwarded to
the courier for transportation to the appropriate address.
4.3. Ordered goods will not be delivered on Sunday and public holidays.
4.3.1. Normal Shipping - within 5 (five) working days of the order
4.4. The seller uses a courier company "Speedy" AD for supplies and
usual hours for delivery are from 9.00 a.m.till 05.30 p.m.
4.5. Delivery is made to an address exactly specified by The consumer
(independently of whether it is residential or business) or to an office of
"Speedy" AD in the respective town.
4.6. Delivery prices are specified on each product page in ‘Delivery and
4.7. Each shipment is insured, and the insurance is at the expense of
4.8. If the Consumer does not provide access and conditions for delivery
of the goods at the address in specified period or does not go to the
specified office of "Speedy" AD to receive the goods in time, if the latter
option is selected, the Seller shall be released from the obligation to
implement the stated delivery.
5.1. The ordered goods payment might be done by two separate
methods or by a combination of two methods and despite of the chosen
method the amount to be paid is the same and additional fees for
payment processing are not charged.
5.1.1. With "cash on delivery" - payment in cash to the courier upon
5.1.2. By credit or a debit card;
5.2. For each ordered product consumer has to pay the price that is
quoted in the online shop at the time of order. The price of each product
can be changed dynamically.
8. WITHDRAWAL FROM AGREEMENT. RECLAMATION
8.1. Consumer is entitled to claim or return purchased by e-shop goods
within 7 days of receipt of goods.
8.2. Withdrawal can be made before courier upon delivery if goods are
delivered after the specified time due to reasons that are outside the
Consumer and are not due to force majeure.
8.3. When there is a withdrawal the Consumer is obliged to give back the
purchased goods in a non- damaged packaging and with well preserved
8.4. Upon canceling the contract if the Consumer has paid the goods, to
him in the bank account he indicated shall be refunded the amount paid
for returned goods within 15 / fifteen / days after the return of the
goods. Sums shall not be reimbursed until the Consumer returns the
goods. If the goods are not returned within the period under paragraph
8.1., the agreement withdrawal has no effect.
8.5. Reclamation shall be made when the purchased goods do not comply
with selling agreement between the parties. The discrepancy in the
agreement between parties can be expressed as:
• manufacturing defects of the goods ;
• lack of parts of the product that are found;
• wrong goods other than ordered are sent ;
• damage to the goods during transport.
8.6.Reclamation can be claimed before DENIRA LTD to specified email
address: email@example.com but at the same time consumer must
return the goods within seven days.
8.7. Return of goods in reclamation, in cases other than manufacturing
defect or damage caused during transportation is carried out under the
Reserved original packaging and label.
8.8. The return of the goods, either in withdrawal, or in reclamation can
be made in the manner and to the address indicated on stock receipt with
which the consumer has received the order.
In case that there is no office of courier company "Speedy" AD in the
locality of the User, he/she must contact the seller by phone 0888 375
627 for details of returning the goods.
9. 1. Any consumer can implement feedback with ‘DENIRA’ LTD to pose
questions, make suggestions and receive information.
Connection can be done to the mentioned email addresses on the site, by
phone number 0888 375 627 and through the contact form in the
9.2. ‘DENIRA’ LTD is the administrator of the website and accordingly an
administrator of the field of opinions and discussions and at the
performance of this function can remove any obscene and insulting
qualifications violating morality and good manners.
The present General Terms are accepted by ‘DENIRA’ LTD manager and
the last change is from 01.01.2015.